Refund and Return Policy

Returns

  • Returns are accepted only in case of Manufacturing Defects, Shipping Damages or Wrong Product Received
  • If you require to return or exchange an item you may contact us with your request at service@vinodcookware.com
  • We require you to produce/attach the original purchase invoice and a minimum of two photographs of the product at the time of placing a return/exchange request
  • We only accept returns/exchanges, if the item is purchased directly from our website www.vinodcookware.com or showroom
  • Return/exchange of product if bought from any other website/dealer will be subject to the return policy of the respective website/dealer
  • The product should be returned to us within 7 days from delivery
  • We will send you a new replacement as soon as we receive the returned product with packaging intact including accompanying documentation*

Cancellation

Before Shipping :

If the order or the item(s) that you want to cancel have yet to be shipped, you can place a cancel request by writing to our customer support team at service@vinodcookware.com

Post Shipping :

Orders already shipped cannot be canceled at source, to know more please get in touch with our Customer Support team at service@vinodcookware.com 

Please ensure safe packing as we cannot offer refunds on items that are damaged from return shipping. Once we receive the product(s) back and verify its packaging/condition and post our examination the refund will be processed within 7 – 10 business days

Cancellation/shipping charges may be applicable.

Refund

  • Refunds will equal the price you paid for the product on purchase
  • If multiple products were ordered and only part of the order contents are to be returned then you will be refunded only for the price of the order component returned
  • Return refunds will be processed within 7 to 10 business days
  • The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products.
  • Shipping cost refunds are only applicable on products with a manufacturing defect
  • Vinod Cookware reserves the right to alter and enforce this Return Policy at any time without serving prior notice

*Conditions Apply

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